An integration shop, not a phone company
Aussie AI Phone takes Uniden Voice over Cloud and wires it into the software your team already runs, builds the features the platform doesn’t ship with, and puts AI on the calls that are costing you people. Big, complicated rollouts, or a small team that just wants someone to sort it out properly.
What being a Gold reseller means for you
Gold is the top partner tier for Uniden Voice over Cloud, and it’s the reason we can do this kind of work at all.
- Direct engineering contact, rather than a public support queue, when something needs an answer from the platform.
- Access to the SDKs and APIs as they’re written, which is what custom features and integrations are built on.
- Sight of upcoming releases, so when a client needs something the platform is about to ship, we plan around it instead of building it twice.
- Contractual accountability. The platform vendor is accountable to us, which is what lets us put service levels in your agreement.
Why we build on Uniden Voice over Cloud
We are an integrator. We could build on anything, and we have. We build on this one because it gives us the most to work with and the fewest excuses.
The platform is the most flexible and feature-rich in the Australian market, by a distance
Open API, webhooks and a real SDK, rather than a settings page and a support ticket. Forty-plus call-flow features are on every plan, so we are building on the whole platform instead of designing around a paywall.
Gold reseller means we are in the building, not in the queue
Direct engineering contact, access to the SDKs and APIs as they’re written, and sight of upcoming releases. When a client needs something the platform is about to ship, we know, and we plan around it instead of building it twice.
Australian support underneath us is what lets us sign an SLA
Our response times are only worth the paper they’re on if the platform behind them answers too. Support, engineering and the call data are all onshore and in our timezone, so an escalation at 4pm on a Friday is a phone call, not an overnight ticket to another hemisphere.
Your business isn’t left stranded
One supplier chain, end to end: us for the build, Uniden for the platform, both in Australia. No offshore vendor to wait on, and no finger-pointing between them when something needs fixing.
From the platform
Our customers usually know exactly what they want the phone system to do. What they don’t have is a spare person to go and build it. Aussie AI Phone know our platform properly and they understand how a business actually runs, which is a rarer combination than it sounds. They take the job off the customer’s desk and hand it back working, so our customers keep their own people on the work they’re good at.
How we work
- Published rates. You can see what we charge before you talk to us.
- Fixed-price quotes. After the $450 audit, every build is quoted at a fixed price.
- The plan is yours. Whether or not you use us to build it.
- Plain-English documentation. Written for the people in your office, not for us.
- A named person to ring. Not a ticket queue.
- Service levels in writing on retainer engagements.
Where we work
Australia wide, remote and on site. Most of our work is done remotely, which is what keeps the audit at a fixed price anywhere in the country; on-site work is quoted when it’s worth being there. We work with trades and field service, transport, agriculture, hospitality and retail, clinics, agencies and more.
The simplest way to reach us is by email at hello@aussieaiphone.com.
Related
Services
The four kinds of work we do on Uniden Voice over Cloud, and how to tell which one you need.
Read more→PricingPricing
$150 per hour, a $450 fixed-price audit, and retainers by arrangement. AUD, ex GST.
Read more→IntegrationsIntegrations
How we connect the phone system to 124 cloud apps, grouped the way buyers think about them.
Read more→Book the $450 systems audit
We go through what you’re running, what it’s costing you, and where the call is falling out of the process. You get a written plan and a fixed-price quote for the work, and it’s yours to keep whoever you decide to use.
$450 fixed, in AUD, excluding GST. Conducted remotely, Australia wide. On-site audits quoted separately on request.